My experience was great. I spoke with a guy named Mitch and he was very nice and answered all my questions and he was very upfront and honest and also kept my fiance and I updated with our vehicle. I had choose AAMCO after having my vehicle at Acadiana Transmission and dealing with poor customer service and a rude employee. Our vehicle had transmission issues and we brought it in on Monday and picked it up today Wed. it was very quick and the truck is running like it is brand new. I would refer anyone here my grandfather uses them and now my mom has choose to start using them. Thank you Mitch for everything!!
Great service by Mitch and his extreamly skilled technicians. Mitch was able to locate my vehicles problem and fix it right the first time. The Dealership charged me thousands and couldn't ever seem to get my vehicle right. Hats off to Mitch and his crew. THANK YOU!!!
Rude and unprofessional try to scam you out of money didn't fit my car had to bring it to another shop
So my girlfriend had three cars fixed here. One of them was a 2005 Chevy Impala. The repair was a head gasket job. I've been a certified tech for about 12 years now, so I get mistakes happen and God knows I have made my own share of them. However, they did not replace the water pump when doing the head gasket... I get it, it's good so don't replace it, but if you already have it out and the customer is spending thousands of dollars already, then what is another $50 for a water pump? So they put the old one back in. Anyway, that's not the issue, we moved to Colorado but the car had overheating issues (after leaving the shop), we were on a time crunch and I diag'd the issue so I towed it 1,200 miles with my Jeep. So now we are here. I went and bought the water pump and replaced it myself. Upon removal of the water pump that they removed for the head gasket job, I found one cross-threaded water pump bolt and another was tightened so much that it broke the head of the bolt off into the water pump housing. Also, when draining the coolant to do the water pump job I found that they only used water... no anti freeze. That is not professional. Like I said, I get that mistakes happen, but to that tech... You knew you broke that bolt and didn't say anything... you didn't right what you did wrong. That's bad business. I hope you are a young tech and just learning, but a head gasket job is a big job. So basically I just did your warranty work for you. Details, man... details.
This is the first review I've ever written. I had such terrible customer service, I felt the need to warn future customers. They had my car for 5 days and did not look at it, but the bigger issue was how rude Mitch (the owner/operator!!!) was to me over the phone. My story is similar to another review in that he never called me to tell me what was going on. I called at the end of business on Monday to make sure I dropped my key off in the right spot and inquired about the timeline. He said that if they didn't look at it on Monday, they would by Tuesday. This did not happen and when I called again on Thursday at the close of business, they still had not looked at my vehicle and he refused to tell me when they would be able too since he missed the Tuesday timeframe. He then went on to tell me to come get my car, that they did not have the time. I picked my car up the next day and will never do business with Mitch again. Mitch was rude in his tone and not helpful. I suspect Mitch is great based on the other reviews if he has the time to look at your vehicle so ASK their turn around time. If he is stressed, DO NOT TAKE YOUR CAR HERE. His track record of being rude and not keeping customers in the loop seems to occur multiple times on this review list. He has forever lost my business.
Aamco Transmissions Total Car Care is a US Car Repair based in Baton Rouge, Louisiana. Aamco Transmissions Total Car Care is located at 14140 Coursey Blvd, Baton Rouge, LA 70817, USA.
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