Such a knowledgeable and friendly staff! Pattons is the best place to shop for the perfect gift and the best place to go for jewelry repairs!
Pattons is where we go for all of our jewelry needs. The staff is always so welcoming and helpful, and the selection is unbeatable. Pattons provides jewelry that is the best quality. The owner, Mr. Kevin, could not be more helpful or friendly. Pattons will always be where we go for all of our fine jewelry purchases. Best jeweler in Baton Rouge!
I brought my platinum yellow sapphire ring in to be repaired when the stone was knocked out. The ring was insured through State Farm. Patton's was no longer a State Farm approved business as they were a few years ago, however they told me I could go to them if I chose. So I did. I was initially given a quote of $250 by Cheryl to repair the ring. After I mentioned it was an insurance repair, the quote was changed to $400 "because I forgot the resetting fee". As I was leaving, Cheryl mentioned something about the "gold prongs". I stopped and reminded her it was a platinum ring and a yellow sapphire, that I had appraised at their own store. She said "ok". After I got home, I realized the receipt they gave me stated "White Gold ring with loose yellow stone". I then remembered Toneisha, another person who had been present, mentioning rhodium, which is used to make yellow gold appear white. Worried, I called the store back. Cheryl was no longer at the store, so I spoke with Dwayne, to let him know of the receipt stating white gold, Toneisha's comment about rhodium, and to confirm they understood the ring was unstamped platinum and needed to be repaired as such. Dwayne put me on hold and came back to tell me they tested the metal as white gold. I told him that I had paid a hefty $80 for a thorough written appraisal from their own store, which described the ring as "electronically tested, unstamped platinum". I had been paying to have this ring insured based on the written appraisal. Since they were contradicting themselves, I requested a refund for the $80 appraisal. I had been insuring the ring the entire time based on their appraisal which they now claimed was incorrect. I stated I wanted my ring and stone back to have repaired elsewhere, as I no longer held any trust in Patton's. As I went to reach for the ring, he very aggressively snatched my own ring away from my hand and stated through gritted teeth, "DON'T TOUCH". I got my phone out to call my husband, and to ask him to call the police and to come down to the store. The man asked for my credit card. I assumed he was refunding my appraisal fee per my request, so I gave it to him. I still don't know what he did with my credit card. I told him I was filing a complaint with the Better Business Bureau, and writing online reviews so other customers would be aware of my experience. He threatened to sue me for slander if I did so. After I left, I realized he still had my appraisal paperwork. I knocked on the door again to retrieve it. I then asked for my credit card refund receipt, and he stated "You're not getting a refund." I was shocked. I still don't know what he did with my credit card if he wasn't refunding me. I immediately called State Farm and told them the complete detail of this incident. They took down all the information at length and were very thankful. I am taking it to a different jeweler for repair, and now I guess I have to pay for a new appraisal since the one Patton's themselves gave me a year ago is incorrect according to their own admission today. Horrible experience.
I remember walking into this store and no one saying a word to me. After waiting for 10-15 minutes, I realized maybe my skin color was too dark to get service. I have never experienced anything like this before. I then went to Hannon and had a great experience.
I went to Patton's to make an engagement ring wish-list for my boyfriend to help him choose the perfect ring for me, and the staff at Patton's were so kind and knowledgeable! Mrs. Cheryl was very patient with me and was a huge help with picking out my dream ring. The staff was not pushy with me at all, and they were very quick to respond to emails with questions I thought of after leaving the store. I plan to go here in the future for all of my jewelry needs!
Pattons Fine Jewelry is a US Jewelry Store based in Baton Rouge, Louisiana. Pattons Fine Jewelry is located at 11740 Coursey Blvd # A, Baton Rouge, LA 70816, USA.
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