I told her that customer service said my order can't be located, etc. So, she pulls up my account and it says that my special order was rejected because the ring was discontinued. I'm thinking, why didn't anyone call and let us know about this. The lady tells us that she can issue us our money back on a card or check because it's over $200. We paid cash but I understand that part. I just don't get why they didn't call us about any of this junk.
Absolutely horrible they don't even deserve 1 star horrible rude workers and never could get the status of my order they don't call when they say they will. Manager is always at "lunch" avoid this store at all costs.
Purchased wife's engagement ring here 2 yrs ago. The band has broken once and the diamond fell out a month ago. She brought in for service and has called several times to see where it is. Each time it's conflicting information if they pick up. Always very rude. Still no ring.
I'm so mad right now. I seriously can't even get over this!
Long story short I told her that I was gonna go to the store to see what's wrong with my order and why can't it be located. I get off the phone with her and I go to the store. I waited for a good 30 minutes to be seen. I talk to the lady, don't know her name. Was never told.
December 8, 2016, my now fiancé went into Zales and purchased me an engagement ring.
He proposed to me on my birthday, December 14, 2016 with a TEMPORARY ring that Cindy, the sales lady gave him until my actual ring came in. She told him that my ring would come in after Christmas. So it's been a little while since we've heard from them and so I tried to call to follow up and make sure everything was okay with our order. I called the store phone 6 times today, I got no answer. So I went to the Zales website and called the customer service number that was on the site. I spoke to the lady, Mercedes. She asked me for all of the information, she couldn't find our order. She said the only David Bradford that made a purchase in December was in a Texas store and had a Texas address. So I told her that we don't live in Texas, we are in fact in Baton Rouge, Louisiana.
Was told it would only take a week to resize my ring as a "new purchase" (meaning I never got to wear it/it never left the store). It's been a week. I called for updates and all I get is "We will call you back in 10 minutes." And then never get a call back. Call the 1-800 customer service line and it tells me that my wait time is 19 minutes. People are pouring in thousands of dollars on this jewelry and Zales takes WAY too much time to get the product to the customers. This is ridiculous. Not the first run-in we've had with them but it will be our last.
I'll make this short and sweet, IF I CAN AT THIS POINT!!
Horrible is all I can say. I get different information everytime I call to check on my ring. A week ago someone told me it would be in any day now and another person says it's still getting repaired. Can never get an accurate status on where my ring is. Had my ring for 4 months and a Diamond fell out. This hasn't been the only problem I've had with them either. When my ring got sized they had it for a week back at the store and never called me. And when I brought my ring to the store recently, it took them 30 min to find us in the system. Blows my mind!!
Zales is a US Jewelry Store based in Baton Rouge, Louisiana. Zales is located at 10 Bluebonnet Blvd, Baton Rouge, LA 70809, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Baton Rouge