BEWARE!
A few days later, I got around to assessing my options and decided on the one I wanted to keep. I called the store to see if they had more in stock, but was informed they had none on the shelf, so I ordered 2 more of the bras online.
Very friendly and helpful associates/ staff! They all seem very knowledgeable of all of the Lululemon products.
Interestingly enough, the same day of the returns (June 9) I received the bras I had ordered online. Two lilac Ta Ta Tamers in 36DD. I did not open their individual bags but inspected them through the plastic and they have laundering information printed in white inside the clasp, but do not have the thin white laundering tag.
So at this point, I have bought 6 bras: 4 from the store, 2 online. Supposedly they are all required by company policy to have a vital thin white laundering tag, and only 1 has had it. The manager indicated these white tags are supposed to break away, as some surreptitious scheme to detect which bras may have been washed. Clearly there is some breakdown in manufacturing or store management. Either the plant in Sri Lanka is not adequately securing the tags in the product, or the employees in Baton Rouge are not adequately inspecting them at point of sale. Even the bras shipped to me didn't have the tag. Is there a problem at the warehouse?
I've always loved Lulu, but my experience at this store elevated that love to an obsession. The team was so incredibly helpful and pleasant. I will no longer be making the drive to the one in new orleans. Keep up the good work!
I am a very conscientious person and take personal pride in the care I take of my possessions. I frequently will buy multiple sizes of the same product so I can decide on the exact product I want, but take extra care with the products I return. I don't return damaged goods. I frankly find this whole situation personally offensive. It implies I am dishonest about these tags, even though there is ample evidence that products in the stores and warehouse often do not have them.
Online, lululemon's customer service is excellent. In person tho, very subpar. I think the customers pay just a little bit much for sad service.
Nine days later, I sent my assistant to return the two bras that didn't fit. An employee helped her buy a visor, but called the manager when it came time for the return. The manager looked at the bras and informed her that the bras could not be returned because they were missing the skinny white tag that had laundering information. It should be noted that they still had their sales tags with the sku numbers attached. At that point, my assistant called to tell me the situation and put me on the phone with the manager, who identified herself as Ann Marie. I had actually noticed the tags when I got home on the day of purchase and had inspected the bras. A white bra had a white tag with laundering information but none of the other bras (that were all black) had one; instead they all had white printing inside the clasp with that information. I told Ann Marie that I had noticed tag situation, and she insisted all the products from your store carry the tags.
The people here are always so friendly! And the quality of the yoga pants are the best! I'm addicted!
At this point, I had my assistant go look and she found about 10% of the bras on the shelf did not have tags. The manager said that none of those bras could be sold and conceded that possibly the tags could come off in the changing room. The manager said she would compromise and take one of the bras in exchange and ordered it to be delivered to my house. I accepted that transaction but had my assistant get the manager's information because I wanted to pursue the matter further.
I went to the and store purchased 4 bras, 2 pairs of pants and a visor. I was measured in the store to be a 34, but purchased additional sizes, knowing I could exchange the ones that didn't fit. I like to try the bras on with multiple clothes options when I can take the time to weigh my options: after the kids have gone to sleep.
Lululemon is a US Shoe Store based in Baton Rouge, Louisiana. Lululemon is located at 3535 Perkins Road, Building 200, Baton Rouge, LA 70808, USA.
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