I hope an owner reads this. Your staff completely failed today in handling a very simple and very typical customer request. You have a historic business, but customer service like this is hard to overcome. You lost a long time faithful customer today over less than 25 cents worth of ketchup. And for what? What did you gain? You lost between $400 and $500 a year in revenue from me directly, plus the revenue from people I typically bring with me, plus the revenue from those that hear about my experience both through online reviews and word of mouth. It really is a shame. My friend and I are still staring at the extra fries and onion rings we didn’t eat because of not having ketchup. Thanks for ruining our meal. I won’t give you the chance to do that again.
The man had an aggressive tone and look from the moment he asked me if he could help me with something(not yelling, but definitely confrontational-and he was a little too close to my face for my comfort). I tried to explain to him that I simply needed enough ketchup for the fries and onion rings. He immediately rushed to his employee’s defense without even listening to what I wasn’t asking for. He actually said “You should go to the store and buy a bottle of ketchup.” Wow. I wasn’t about to stand there and argue about it or explain that I wasn’t going home, where I have more than an adequate array of condiments. I simply informed him that I would never return. He walked off and kept repeating loudly and angrily “You have a great day. You have a great day. You have a great day” in a very childish manner. Handling issues with customers is literally your job. You failed at it miserably today.
Overpriced food sucked and staff not friendly
Rough experience at Pastime today. Will never return.
Great game day atmosphere to hangout and have a few beer but stay out of the food area. We ordered one large pizza... 1/2 "The Big Red One" and the other half was Hawaiian. We also order cheese sticks and kids cheese pizza. After we each ate a slice of the big red one, we realized it didn't have pepperoni. I took it to the counter and the manager said that he personally made the pizza and it has pepperoni. I challenged him to show me and he said it's a lot of very small pieces of pepperoni under the cheese. Keep in mind, I didn't ask for a new pizza, I just wanted my pizza to have a little meat. Not in the mood to argue with the guy, I said fine and moved on. Next, my cheese sticks didn't show and we got an order of fries instead of a cheese pizza. Eventually it was all straitened out after a some of eye rolling from the staff. Then, I try to get a coke refill for my daughter (which is a real treat in our household) all of the soft drinks are out. My response... "D?!n, these people can't get anything right". Well, I didn't see an employee standing next to me. I think the proper response should be "we have another machine in the other room". However, He decided to go on a diatribe why they are out of everything and customers like me are impossible to please. UNBELIEVABLE! I just wanted some pizza, beer and a cheese stick while waiting on a bunch of 15 year olds to finish 13th Gate. Anyway, I left 20% tip because the bartenders were very nice to me and my wife. But I promise, I'll never return. Not really fair to 13th Gate or the nice Bartenders.
I’ve eaten at Pastime a couple times a month for the last 12 years. I called in my order for pickup. Seafood platter and an order of onions rings. I paid and asked for extra tartar sauce(I know from experience the two tiny soufflé cups they give isn’t enough) and a good bit of ketchup. The lady gave me extra tartar sauce and said she could give me two ketchup packets(yes, the standard small ones). I told her that wouldn’t be enough, being that there was zero ketchup in the bag and those two little packets wouldn’t be enough for the fries alone and certainly not enough for the onion rings. I asked if she had a larger container. Squeezing some out of one of their many bottles would actually save them money since that costs them less than a bunch of packets. She then offered me two tiny soufflé cups. Again, I told her that wouldn’t be enough. I spotted some small cups in the “free stuff area” displaying a copious amount of ketchup bottles, parmesan cheese, red pepper flakes, and so on. As I was about to squeeze out an adequate amount of ketchup for the fries and onion rings I paid for, the girl came around the counter and said she couldn’t allow me to take any of that ketchup. I was shocked. I asked her if my ketchup consumption would be monitored and restricted if I sat down at a table to eat. She reiterated she couldn’t let me take that ketchup. A man came from behind the counter. I recognized this man as the manager. Things should have gotten better from there, but they actually got worse.
Great local pizza place to go to. Plenty of room to find seating areas
Food was burnt and they were out of everything I wanted. Roast beef was actually cat food. Bad service they rolled there eyes at every question we had. And overpriced for cat food slapped on a piece of burnt bread. Not recommended at all.
Pastime Restaurant is a US Restaurant based in Baton Rouge, Louisiana. Pastime Restaurant is located at 252 South Blvd, Baton Rouge, LA 70802, USA.
Please contact with Pastime Restaurant using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Pastime Restaurant opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Baton Rouge